New Contact Center Mashup Unifies Customer Data
Posted by admin
Federation, Not Integration
In fact, “integration” is not the appropriate term to describe SynerG Contact Center’s interaction with the back-end corporate data, said Michael Norring, CEO and cofounder of the company.
“What we do is federation,” he told CRM Buyer. “We take the data in the format that it is in and then virtually merge it for [...]
Voter Relationship Management: The Constituent Is the Customer
Posted by admin
Customers and Constituents
Constituent relationship management (CoRM) and VRM borrow from customer relationship management (CRM) — the set of processes and supporting technologies used to plan, schedule and control an organization’s pre- and post-sales activities by acquiring, retaining and enhancing customer relationships. Substitute “constituent/voter” for “customer” and “election” for “sales,” and you get CoRM/VRM, the [...]
MS Aims for ERP Software That Makes You Happy
Posted by admin
Love Your Software
Nielsen said his job is to make sure the next version of Dynamics, called “AX 2009″ and due out later this year, meets the elusive “desirability” needs of users.
He noted that the Dynamics user-experience team worked with students at the IT University of Copenhagen and with AX 2009 beta testers to improve usability. [...]
No More Punching In, Yet Workers Unhappy
Posted by admin
Big Brother Concerns
The new systems have raised complaints, however, from some workers who see the efforts to track their movements as excessive or creepy.
“They don’t even have to hire someone to harass you anymore. The machine can do it for them,” said Ed Ott, executive director of the New York City Central Labor Council of [...]
Training CSRs to Ease Customers’ Pain
Posted by admin
Training Matters
Having quality customer service skills can certainly help in those situations, but is important every day in a customer oriented business like selling insurance, she says.
That’s why DeWitt, N.Y.-based IIABNY has developed a new CSR training program.
“It’s a training and development solution,” Lawler says of IIABNY Essentials for CSRs.
The program starts with an initial [...]
Adobe Joins Linux Team, Springs AIR
Posted by admin
Finalized Releases Coming
The company plans to release a finalized version of its Flex Builder 3 soon. An alpha version for Linux is currently on Adobe’s Web site.
“Adobe delivers key RIA (rich Internet application) technologies for Linux users, such as Adobe Flash Player and now Adobe AIR, to deploy RIAs in the browser and on the [...]
LINUX BLOG SAFARIOpen Documents and Last Chance for OOXML
Posted by admin
Historic Saturday
What made the issue especially pressing, of course, was that after the ISO’s initial rejection of Office Open XML as an official standard in September, Saturday was the final deadline for votes by ISO member national bodies to decide the matter once and for all.
By the time you read this the vote will have [...]
LiMo Foundation Unleashes Mobile Platform
Posted by admin
TI Joins Up
Additionally, the foundation announced Monday that it has signed on Texas Instruments (NYSE: TXN) as a core member of the foundation.
“With nearly two decades of wireless system experience, TI has a rich heritage of supporting the advancement of embedded and mobile Linux devices,” said Executive Director Morgan Gillis.
TI will take part in [...]
Jooce: Subtly Seeking a Billion Customers
Posted by admin
Enormous Potential Market
Jooce’s remarkable plan is to offer this capability for free. Revenues will be derived from targeted ads that will appear on Jooce screens. Though the company won’t reveal the names of specific advertisers, it says soccer clubs, consumer-products companies, and even movie studios already have expressed interest in reaching likely clients. There are [...]
Business IT Grads Have No Trouble Finding Jobs
Posted by admin
Economic Bright Spot
Apparently, in this time of economic uncertainty, it’s good to be a BIT major.
In “one of our senior seminars, over 90 percent of students in that class already have jobs,” said Terry Rakes, a BIT professor in Virginia Tech’s Pamplin College of Business. “The remainder are interviewing or are going to graduate school.”
The [...]
